My Alert Buddy
Support Center
Find answers about your device, the caregiver app, alerts, and how to get help fast.
1. Getting Started
Setting Up Your Device
My Alert Buddy uses a caregiver-first setup: the primary caregiver creates the account, adds the member's profile, and pairs the wearable device. Once paired, you'll invite additional caregivers by SMS, QR code, or a manual invite code — no separate app download step required for the member.
Adding Additional Caregivers
From the app, generate an invite using SMS, a scannable QR code, or a manual code. The invited caregiver enters the code, creates their profile, and is automatically linked once verified.
Choosing a Language
My Alert Buddy supports multilingual voice prompts. During setup, choose the member's preferred language — spoken alerts and confirmations will be translated and read aloud automatically.
2. Device & Safety Features
Fall Detection
The device continuously monitors motion to detect possible falls. When a fall is detected, a voice prompt asks the member to confirm they're okay. Depending on the response (or lack of one), an alert is escalated to caregivers with contextual detail — informational, urgent, or critical.
Two-Way Audio
When an alert is triggered, caregivers can open a secure link to talk directly to the member in real time, without needing to install a separate app.
Location & Geofencing
Caregivers can view the member's live location and set up safe zones. If the member leaves a designated zone, caregivers are notified immediately — useful for wandering-related concerns.
SOS / 911 Button
The device includes a dedicated emergency button the member can press at any time to call for help directly.
Inactivity & Check-Ins
If the member is unusually inactive, the system can prompt a check-in and escalate to caregivers if there's no response.
3. Caregiver App
The caregiver app (MAB Care) lets you:
- Receive push and SMS alerts for falls, inactivity, geofence exits, and SOS events
- View live location, recent photos, and diagnostic status from the member's device
- Start two-way audio calls during an active alert
- Manage caregiver roles — primary caregivers can manage account settings; secondary caregivers have limited access
- Review alert history and device battery/connectivity status
4. Frequently Asked Questions
What happens when a fall is detected?
The device first prompts the member with a voice confirmation asking if they're alright. If they confirm they're okay, no alert is sent. If they don't respond or indicate they need help, caregivers receive a tiered alert (informational, urgent, or critical) with location and context.
Can more than one caregiver be linked to a member?
Yes. A primary caregiver can invite additional secondary caregivers via SMS, QR code, or manual invite code. Each caregiver's access level depends on their assigned role.
Does the app work if the member speaks a different language?
Yes. My Alert Buddy supports multilingual voice prompts with on-device text-to-speech, so alerts and confirmations are spoken in the member's chosen language.
What if the member leaves their safe zone?
If geofencing is enabled, caregivers are notified as soon as the member's device leaves the configured safe zone.
Can I talk to the member directly during an alert?
Yes. Alerts include a secure two-way audio option so caregivers can speak with the member in real time without needing a separate calling app.
Is my data shared with anyone besides my caregivers?
No — we don't sell personal information. Data is shared only with the linked caregivers and the service providers needed to operate the app (e.g., cloud storage, push notifications, SMS delivery). See our Privacy Policy for full details.
5. Contact Us
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